EDD Support Tickets
About
Setup
Options
- Multiple Products vs. Single Product
- Require License Key
- Allow Registrations
- Auto-assignment
- Allow Agents To See All Tickets, Regardless of Who They Are Assigned To
- Where To Return After Replying To a Ticket in Admin
Common Tasks
- Reply To a Ticket
- Close a Ticket
- Reopen a Closed Ticket
- Open a New Ticket in The Back End
- Change The Assignee (support staff member) On a Ticket
Customizing
- Change Colors of The Ticket Status Labels
- Add a Custom Field To The Ticket Submission Form
- Search Tickets by ID in the Admin Tickets List
- Allow Support For Free Downloads
- Move The “Open a ticket” Link To The Bottom
- Customizing The Breadcrumb on Front-end Ticket Page
Customizing Text and Notices
- Change “Sorry” Text On Notice For Non-Customers
- Change Breadcrumb Link Text on Front-end Ticket Page
- Change The Greeting For Newly Registered Users
- Custom Text on WP Admin Toolbar “Tickets” Link
- Change or Remove Text Above Ticket Submission Form
- Change Text On Notice When Non-Customer Tries To Register
- Add Custom Text Above Login/Register Forms
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