EDD Support Tickets

Close a Ticket

Customers can close their tickets on the front end. Support agents can close tickets from the back end.

Agents can close a ticket in either one of these ways:

  1. You can close a ticket while replying to it. To do this, after you type a reply, click “Reply & Close” at the bottom.
  2. Or, you can click “Close” on the right side (in the Details meta box).
  3. Or, you can go to the Tickets admin screen. Hover over the ticket that you want to close. The action links will appear. Click “Close” under the ticket title.

Updated on December 6, 2017

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