EDD Support Tickets

Updated January 20, 2021     3 Comments
Originally posted December 7, 2017

WordPress Plugins

EDD Support Tickets plugin

EDD Support Tickets is a WordPress plugin that makes it extremely easy to offer a help desk to your Easy Digital Downloads customers.

EDD Support Tickets is a customer support ticketing system that allows only your Easy Digital Downloads customers to submit support requests.

You don’t have to worry about whether customers registered at checkout. If they made a purchase on your store, they’ll be given access to support whether or not they registered at checkout.

It has an option to allow support only for customers with a valid license key. (This option requires the EDD official Software Licensing extension.) If you enable the “Require license key” option, they’ll only be given access to the support form if their license key is not expired.

You can add your own custom fields to the support request form with hooks.

You can choose to have a separate support staff, or let your EDD Shop Workers and Shop Managers handle your tickets. Or, a combination of these (see the roles). Or, if you are a one-person shop, you can have all support tickets assigned to just one person.

Whatever your scenario is, EDD Support Tickets makes it simple to handle support tickets. At the same time, it’s a powerful gatekeeper to make sure only paying customers have access.

See screen shots: EDD Support Tickets screenshots.

Download and Install

Use this link to download the latest version of the plugin:

↓ Download edd-support-tickets v1.2.1
 

To install the plugin, upload the .zip file into your WordPress admin –> Plugins -> Add New page. Click Install Now, then click Activate Plugin.

See the documentation for instructions on how to set up and use the plugin.

Code License

This GPL-licensed plugin is free from most restrictions. You are free to do with it what you want, in accordance with the GPL, on as many websites as you like.

We've 3 Responses

  1. October 19th, 2018 at 12:08 pm

    Hi there Isabel.

    I found your site looking for a support ticket system, for EDD.
    I’m creating a Genesis Theme Shop, and I need something to create a system in WordPress.
    I was wondering if you maintain the plugin. I’ve seen in Github the latest commits are done in December 2017.
    I’d love what you created, but I don’t have the level to maintain it.

    Thanks for your work, your time and your patient. I know my English is a little bit rusty.

    Happy to read, I’m not the only one using Linux. 🙂

    Reply ↓
    Luis Colomé

  2. April 15th, 2019 at 4:29 pm

    Hello Isabel –

    I was wondering if this plugin is active and up-to-date with WP and EDD?

    I am looking for a support ticket system that is between the customer and the vendor – not the customer and site admin. Is this possible with your plugin?

    Thanks!
    James

    Reply ↓
    James

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