I provide product related support via my Support Desk. I do not offer phone support, nor email support.

My Support Ticket System is private, confidential, and only available to customers who have purchased a download and created an account on this site. If you are having trouble logging in to your account, or if you did not create an account at the time of purchase, please contact me here. If you did not create an account at the time of purchase, please identify yourself with the same email address that you used to make a purchase on my site. I will then create a user account for you so you may access the Support System.

Support Hours

My general support hours are Sunday to Thursday, 8:30 am to midnight (GMT+4). During this time, I can generally respond to support tickets within 24 hours. Support tickets made late on Thursday nights, or made on Saturdays, may take up to 36 hours to receive a response.

Support Coverage

Customer support is given to my customers for up to one year after the purchase date. The type of support varies by item purchased:

For WordPress Plugins:

I will provide you with help regarding installing, setting up and using my plugins. I can only cover support for my plugins, and can not give general WordPress support. Use the WordPress.org forums for general WordPress support. I can not provide support on 3rd party plugins, and all 3rd party plugins should be disabled before contacting me for support. Support for WordPress plugins is limited to one website. I cannot offer you support for running dozens of sites. Since my plugins are GPL-licensed, you are free to use them on as many sites as you wish, but I can only offer support for running the plugin on one site.

For All Other Software Packages Not Related to WordPress:

For my web applications that are not related to WordPress, I will provide you with help regarding installation, where applicable, in order to make the app do what it is intended to do, according to the description of the item when you purchased it.

Customization

I can not offer support on customization of my products. Support is provided for my products as they are intended to function out of the box. Anything that changes the way they look or function by default is considered customization. I will do my best to offer advice and direct you to the appropriate resources if I am able to.

Bug Fixing

It is my commitment to fix any bugs as quickly as possible after they are brought to my attention. During my general support hours, I can fix bugs within a few days. Once I update the core plugin with a bug fix, you must download the updated version from your “My Account” page.